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Talk to us.
About a formula, an ingredient, an order on its way, or anything on this site you would like explained properly. A real person reads every message.
Faster than the form
WhatsAppOrder questions, same dayPhone0315 7616578Emailthelumecare@gmail.com- Replies
- Within two working days
- Delivery
- Within 48 hours
- Payment
- Cash on delivery
We can tell you what is in a bottle. We can’t tell you what it will do to your skin — that needs someone who can see it. For a reaction, a persistent condition or anything that hurts, see a doctor rather than a brand.
Before you write
Four we are asked most.
- How long does delivery take?
- Orders are delivered within 48 hours of us confirming them, nationwide by courier. We ring first to check the address, and that call is when the 48 hours start. You pay the courier at the door — cash on delivery is the standard method here, not a fallback.
- Can you tell me exactly what is in a formula?
- Yes. The full ingredient declaration is printed on every carton, in the order it was weighed, warnings included. Exact percentages are not final yet and we will not estimate them — but if one particular ingredient matters to you, write and we will tell you straight whether it is in there.
- I have an allergy. Is it safe for me?
- We can tell you exactly what is in the bottle — ask us about any ingredient and you will get a direct answer. We cannot tell you how your skin will respond to it. That is a question for a doctor or a dermatologist who can actually see you, and anyone selling you skincare who answers it differently is guessing.
- Is it dermatologist tested?
- No, and we will not say otherwise. In Pakistan, "clinically tested" and "dermatologist approved" are regulated claims under DRAP and require a substantiation file behind them. We do not have one, so we do not make the claim. What we can show you is the formula.